Shipping Policy

Effective Date: September 2, 2026

My Store aims to process and ship orders in a timely manner. Shipping availability, processing times, delivery estimates, and shipping costs may vary depending on the product, destination, carrier, and other circumstances.

Order Processing

Orders are generally processed after payment has been successfully authorized.

Processing times may vary depending on product availability, order volume, weekends, holidays, and other operational circumstances. If additional processing time is required, we may contact the customer using the contact information provided with the order.

Shipping Methods

Available shipping methods and applicable shipping charges will be displayed during checkout when available. Shipping options may vary according to the destination and products included in the order.

Once an order has been shipped, customers may receive tracking information when tracking is available from the selected carrier.

Delivery Estimates

Any delivery timeframe displayed on our website or during checkout is an estimate and is not guaranteed unless expressly stated otherwise.

Delivery may be delayed due to circumstances outside our reasonable control, including severe weather, transportation disruptions, carrier delays, customs processing, public holidays, incorrect address information, or other unforeseen events.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an incorrect shipping address after placing an order, please contact us immediately at Support@Sonevantai.shop. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

Lost, Delayed, or Damaged Packages

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If a package is marked as delivered but cannot be located, please contact us so that we can review the available shipping information and assist where reasonably possible.

If an order arrives damaged, please contact us promptly and provide the order number and photographs or other relevant information when requested.

International Shipping

For orders shipped internationally, customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Customs clearance times are outside our control and may affect delivery times.