Refund Policy

Effective Date: September 2, 2026

At My Store, we want customers to have a positive shopping experience. If you are not satisfied with an eligible purchase, you may contact us to request a return or refund in accordance with the conditions described below.

Return Eligibility

Customers should contact us as soon as possible after receiving an order if they wish to request a return or refund. Unless otherwise stated on the applicable product page, eligible return requests should generally be submitted within 30 days of delivery.

To be eligible for a return, an item should generally be unused, in its original condition, and returned with its original packaging and accessories when applicable.

Certain products may be subject to different return conditions because of their nature, hygiene considerations, customization, digital characteristics, or other applicable restrictions. Any specific return conditions stated on the applicable product page will apply.

Damaged, Defective, or Incorrect Items

If you receive an item that arrives damaged, defective, or materially different from what you ordered, please contact us promptly at Support@Sonevantai.shop.

Please provide your order number and a description of the issue. Photographs or other reasonable evidence may be requested so that we can evaluate the situation and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, refund, partial refund, or another appropriate resolution.

Return Process

Before sending an item back, please contact our customer support team for return instructions. Do not send products to the business address unless we have specifically instructed you to do so for your return.

Customers may be responsible for return shipping costs when a return is requested because of a change of mind, incorrect selection, or another reason not caused by an error on our part.

When an item is defective, damaged upon arrival, or incorrectly shipped, we will review the circumstances and determine an appropriate resolution, which may include covering reasonable return shipping costs where applicable.

Refunds

After an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds are generally issued to the original payment method. The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Original shipping charges may not be refundable unless required by applicable law or the refund is related to an error or issue for which My Store is responsible.

Non-Returnable Items

Some products may not be eligible for return due to their nature or applicable legal or safety requirements. Where applicable, the product page or checkout information will provide additional details.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Cancellation requests are not guaranteed because orders may be processed or shipped shortly after purchase.

If an order has already been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.